Answer:
Hair Quality & Support Policy
1. Inspection Period
Customers are required to inspect and test the hair within 28 days after receiving the goods.
Any issues must be reported within this period.
2. Testing Recommendation
We strongly recommend testing hair bundles before installing the full order to ensure complete satisfaction.
3. Warranty Coverage
Our warranty covers manufacturing defects only, including:
Excessive shedding & tangling
Incorrect length or weight
Major color mistakes
4. Exclusions
Because human hair is a natural product, we cannot guarantee results after:
Installation
Bleaching, dyeing, or chemical processing
Improper maintenance or heat damage
Mixing with hair from other suppliers
5. Claims Procedure
All claims must be supported by photo or video evidence.
6. Return Shipping Costs
Customers are responsible for return shipping costs (including customs and related fees).
We will cover the cost of resending replacement goods.
7. Resolution Options
In case of approved claims, customers can choose one of the following options:
Return the goods to receive replacement products
Discount for the next order
8. Contact for Support
If you have any issues, please contact the sales representative who assisted you for detailed guidance, or reach our hotline:
+84 377 671 800 (Ms. Christine Nguyen – Sales Manager)