FAQ
Answer: We understand that testing hair quality is crucial before committing to large volumes. For first-time salon partners and hair distributors, our Minimum Order Quantity (MOQ) starts from as low as 0.1 kg to 1 kg. For recurring wholesale orders, we offer flexible volume tiers tailored to your monthly consumption.
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Production Time: Ready-to-ship stock items are dispatched within 24–48 hours. Sample orders and custom textures/colors typically take 05–09 business days, while large-scale bulk orders require 10–14 business days.
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Express Shipping: We ship globally via top-tier express carriers (DHL, FedEx, UPS). Delivery directly to your doorstep in the United States and Europe takes only 3 to 5 business days, complete with real-time end-to-end tracking.
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Answer: Yes. As a direct-from-factory manufacturer without middlemen, we provide competitive, tiered wholesale pricing. The larger your order volume (e.g., 3 kg, 5 kg, 10 kg+), the higher the factory discount rate applied to your invoice. We also provide loyalty pricing structures and production priority for long-term partners.
Answer: To make transactions fast, secure, and hassle-free for our global partners, we accept USD payments through a wide range of flexible channels:
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Bank Wire Transfer (T/T)
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Visa / Mastercard
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International Remittance: Western Union, MoneyGram, Wise, Remitly, Taptap Send
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Cryptocurrency: USDT (Crypto)
Answer:
Hair Quality & Support Policy
1. Inspection Period
Customers are required to inspect and test the hair within 28 days after receiving the goods.
Any issues must be reported within this period.
2. Testing Recommendation
We strongly recommend testing hair bundles before installing the full order to ensure complete satisfaction.
3. Warranty Coverage
Our warranty covers manufacturing defects only, including:
Excessive shedding & tangling
Incorrect length or weight
Major color mistakes
4. Exclusions
Because human hair is a natural product, we cannot guarantee results after:
Installation
Bleaching, dyeing, or chemical processing
Improper maintenance or heat damage
Mixing with hair from other suppliers
5. Claims Procedure
All claims must be supported by photo or video evidence.
6. Return Shipping Costs
Customers are responsible for return shipping costs (including customs and related fees).
We will cover the cost of resending replacement goods.
7. Resolution Options
In case of approved claims, customers can choose one of the following options:
Return the goods to receive replacement products
Discount for the next order
8. Contact for Support
If you have any issues, please contact the sales representative who assisted you for detailed guidance, or reach our hotline:
+84 377 671 800 (Ms. Christine Nguyen – Sales Manager)